Wanted to try out their services for a month, was thinking I’d probably keep, because needed minimal services. I initiated a port of one of my numbers, and then they stated it would take a week to complete. So I canceled everything. I then tried to port to another company and it was taking a while. After a week, I got an email from 8×8 that the port had completed to the closed account. I spent 2.5 hours with 6 different reps trying to resolve this, and in the end the said they’ve reopened the account, but the # is still not in that account and usable. I’ve been working with small businesses like my own for 25 years and their dashboard is downright archaic.. and convoluted. It’s like there was absolutely no thought given to time and ease of use to the end of user.
8×8 Inc. Verified Reviews & Ratings
Very good service highly recommended…
Very good service highly recommended for all user easy to use and good costumer service and with all the feature you need for business like call recording hold music and integration with Microsoft teams is the best option they have added in their and works great for business and pricing also they have good option.
A little hard to get to a the right…
A little hard to get to a the right people when inquiring about new service. I definitely recommend callingwhen you have enough time to sit. However its Excellent, service once you get to the right channels and the pricing is outstanding. I have no issues with the phone line and callers say it’s very clear.
I have had them for 16 years and they…
I have had them for 16 years and they have been a great asset to my business. Especially helpful when traveling abroad and being able to make calls like I am at my home office. The ability to host meetings and link my team together is great and stable with call and video clarity unlike the free services. The ability to integrate across platforms like my CRM, E-mail, conferencing, and cellular platforms is really convenient.
The service is good. The features are…
The service is good. The features are what we need. The price is excellent for a cloud hosted solution. The one problem I have with 8×8 is that support can be a little slow to solve complex issues, and often there are hold times exceeding 20 minutes. They do always eventually fix the issue, however, so there is that. Overall, I am satisfied at the sites we use 8×8 at.
8X8 has continued to provide reliable…
8X8 has continued to provide reliable affordable service to our company for many years. Anytime I have ever had an issue or question, a knowledgeable representative was available by phone, email on online chat. My questions or issues are always resolved pretty quickly. You can’t beat that kind of service!
I don’t even know where to start – the…
I don’t even know where to start – the 8×8 experience has been so terrible, exhausting, financially and emotionally draining. This is my first review for them because I tried solving things on my own through their channels. As things stand right now, my phones aren’t working on 2 of my 6 locations. I am being charged for locations I have had to shut down because of the pandemic. (8×8 is the only company that didnt offer us any support, discounts, or terms during the pandemic).
We are supposed to be a premium account, whatever that means, but have had no account representative assigned to us for months on end–essentially, no way to reach anyone in 8×8 with any decision making capacity. We must have spent over 200 hours trying to chase the cases and people within the organization, dozens of emails, scores of calls etc. I have spoken or communicated with over 20 people within various departments and offices but to no avail.
I have found that our setup was incomplete and the part that was done was poorly implemented. In fact, one of 8×8 people said that this product should not even have been sold to a business like ours without a full IT department. (we are a small business with 6 small restaurants).
This is my first review and I am of the mind to go on all social media available from here on out till I find some resolution that feels just. I have lost thousands on dollars paying for lines that dont work or havent been used, many tens of thousands not getting phone orders for months, and all I get is a runaround.
I am sure there are many satisfied customers of this company, but for my experience this is an opaque company with no accountability, no ethics and no customer service worth talking about.
Virtual agent was extremely thorough…
Virtual agent was extremely thorough and patient getting service restored on a phone that was not connecting to the internet. The total time was about 2 hours…yikes! Thankfully he walked me through several troubleshooting steps to help eliminate the cause of the issue. We finally found the issue and he was able to resolve the issue partially through chat and remaining via screen share.
Love the functionality! It is easy to…
Love the functionality! It is easy to set up new users and easy for new users to navigate. I like using closed caption on video calls and how easy it is to transfer from my desk to a mobile device. I wish that my users could have individual, private links for each video conference so that we do not have people barging into meetings because they join earlier than the scheduled time. If it does exist, I have not yet found where to change that in the system.
8×8 has it’s ups and downs but…
8×8 has it’s ups and downs but they’re very good on fixing any issues that occur and they have regular updates which is a plus! I recommend companies to use this for their business as well, they have the most friendly reps and they’re very patient as well. 10/10 for sure, and they offer very many ways to use the application.
8×8, Inc. offers highly affordable voice, video, mobile and unified communications solutions for small to medium businesses, as well as largely distributed enterprises. Featured is their 8×8 Virtual Office phone solution, broken down into multiple Editions best suited for different business needs. Business services of 8×8 integrate advanced phone services, web conferencing, powerful online productivity tools, flexible service plans, and easy setup and use. All their technology is homegrown, cutting costs and improving overall services.
8×8, Inc. backs their products through a live technical support system, onsite assistance, and over 25 years in the industry. In 2010, Deloitte’s Technology Fast 500 ranked them as one of the fastest growing companies in North America. Infonetics Research has also named them one of the top five hosted VoIP providers for the fourth consecutive year.
8×8 Pricing and Services
Virtual Office X2 Edition – $25 per user, per month
- Phone Number and Virtual Extensions
- Unlimited Calling to 14 Countries
- Unlimited Internet Fax
- 1GB Media Store
- Mobile and Desktop Apps
- Virtual Office Analytics Essentials
- Business SMS
- Instant Messaging and Presence
- Auto Attendant
- Call Queuing
- HD Voice
- Secure Voice
- Single Sign On
- Audio and Video Conferencing With Meetings for 5 participants
- Salesforce, Zendesk & Netsuite CRM Integration
Virtual Office X5 Edition – $35 per user, per month
- All Virtual Office X2 features, plus
- Unlimited Calling to 32 Countries
- 5GB Media Storage
- Audio & Video Conferencing with Meetings for 25 participants
- Call Recording
- Operator Switchboard
Virtual Office x8 Edition – $55 per user, per month
- All Virtual Office X5 features, plus
- Unlimited Calling to 47 Countries
- 10GB Media Storage
- Audi & Video Conferencing with Meeting with 50 Participants
- Salesforce Analytics
- Virtual Office Call Quality Reporting & Analytics
- Virtual Office Analytics Supervisor
- Inbound Contact Center
- Outbound Contact Center
- 2000 Contact Center Minutes
- Contact Center Call Recording Storage for 3 months
- Contact Center Visual IVR
- Contact Center Reporting & Analytics
Unlimited Calling Zone Countries
X2 Edition – 14 Countries
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States
X5 Edition – 32 Countries
Includes the 14 countries from X2 plus – Belgium, Brazil*, China, Denmark, Guam, Hong Kong, Hungary, Israel, Luxembourg*, Malta, Mexico, Norway, Poland*, Portugal*, Romania, Slovakia, South Korea, Taiwan*
X8 Edition – 47 Countries
Includes the 32 countries from X5 plus – Argentina*, Chile, Cyprus*, Dominican Rep, Finland, Greece, India, Indonesia, Japan*, Malaysia, Peru, Singapore, South Africa, Thailand, Turkey*
*Excludes Mobile, Special and Premium Numbers
Editor’s Bottom Line of 8×8
Consistently ranked as a Leader on Gartner’s UCaaS Magic Quadrant, 8×8 compelling platform has been recognized has one of the strongest industry options. 8×8 has expanded their market coverage beyond North America into global markets, including Asia and Pacific coverage. Despite a traditional focus on SMB organizations, the vendor has since grown their footprint to offer Enterprise grade solutions, including a complete Inbound and Outbound Contact Center platform. In fact, a major selling point is how 8×8 includes their complete Contact Center solution with their top tier Virtual Office X8 Edition plan.
If your team is simply looking for a complete Business VoIP platform, then even 8×8’s entry level Virtual Office X2 Edition includes all the necessary features, plus some extra bells and whistles. In fact, 8×8’s unlimited calling to multiple countries is a strong selling point — even the X2 Edition plan can place calls to 14 different countries, including European countries, along with Australia and Canada. Both unlimited phone numbers and extensions are also a great addition, as 8×8 does not limit the extensions a plan can have, or charge for the adopting extra phone numbers. And of course, looking beyond VoIP and calling functionality, all of 8×8’s Virtual Office plans include both audio and video meeting functionality, with even 5 participants for the X2 Edition plan.
Overall, 8×8 offers a total and complete Unified Communications solution that not only outfits your organization with a competitive and compelling Business VoIP solution, but advanced meeting and collaboration functionality as well like Business SMS, Instant Messaging and even Presence Indicators. 8×8 also ensures their solutions meet the heavy security requirements of most Enterprise organization, with features like Single Sign On and Secure Voice. The entire platform is mobile friendly as well, of course, with an intuitive and well designed mobile app enabling teams to stay connected even when they’re on the go.
When searching for a complete platform, 8×8 is a very strong option. Not only does your team gain access to a fully functional and comprehensive Business VoIP solution, but additional features as well like team collaboration and even a complete Contact Center platform.